Refund policy

We have a 30-day 100% SATISFACTION refund policy, which means you have 30 days after receiving your item to request a FULL refund. For further, see our PERFECT WATER WARRANTY. 

You can contact us at info@c-poolandspa.com.

You can always contact us for any refund question at 1-519-633-7778. Toll free 1-855-824-7643

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
We accept returns, return shipping not included. We support full refunds. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
We support exchanges, return shipping not included. Refunds are available. 1-519-633-7778.

Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.